Frequently Asked Questions
Everything you need to know about CustomSubs. Can't find an answer? Reach out to us.
Is CustomSubs really free?▼
Yes, CustomSubs is 100% free with no ads, no paywalls, and no freemium tricks. We believe privacy-respecting utilities should be accessible to everyone.
Why should I trust CustomSubs with my financial data?▼
You don't have to. CustomSubs never sends your data anywhere. All information is stored locally on your device. We have no servers, no cloud sync, and no way to access your data. You can export your data as JSON anytime.
How do notifications work without internet?▼
Notifications are scheduled locally on your device using the operating system's native notification system. They fire even when you're offline, in airplane mode, or without internet.
What happens if I lose my phone?▼
You can export your subscriptions as a JSON file to iCloud, Google Drive, email, or local storage. When you get a new phone, just import the backup and you're back up and running.
Does this work on Android?▼
Yes! Unlike most competing subscription trackers that are iOS-only, CustomSubs has full-featured apps for both iPhone and Android.
How is this better than other subscription trackers?▼
CustomSubs fixes the biggest problems with competing apps: broken notifications, data loss, no Android support, and no active development. Plus, we add cancellation help, better analytics, and it's completely free.
Do you track my usage or sell my data?▼
Absolutely not. CustomSubs has zero analytics, zero tracking, and makes zero network calls. We can't sell what we don't collect.
Can I import data from other subscription trackers?▼
We're working on import tools for popular subscription tracking apps. For now, you'll need to re-enter your subscriptions (it takes about 30 seconds per subscription with our 42+ templates).